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This guide walks you through creating your MSSP management account, adding customer tenants, and connecting their Microsoft 365 environments. The entire setup takes around 10 minutes.
Early access — You are using an early access build of RAIDEN. Features are fully functional but some UI polish is still being completed. If you hit anything unexpected, contact your RAIDEN onboarding contact directly.

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Before you start

You will need:
  • RAIDEN MSSP partner code — provided during your partner onboarding. Contact support@raidenhq.com to apply
  • Customer information — organisation names and billing email addresses for each customer you want to add
  • Microsoft 365 Global Admin access (per customer) — needed when connecting each customer’s M365 tenant. This can be done by the customer themselves or by you on their behalf

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Setup steps

1

Create your MSSP account

  1. Navigate to https://account.raidenhq.com/signup/mssp
  2. Fill in the MSSP signup form:
    • Full name — Your name
    • Business email — Your work email (becomes your MSSP admin login)
    • Password — Minimum 8 characters
    • MSSP organisation name — Your MSP’s company name. RAIDEN uses this to create your management subdomain (e.g. secureco.raidenhq.com)
    • MSSP partner code — The code provided to you
  3. Click Create MSSP account
You will be automatically redirected to the MSSP Onboarding Wizard.
2

Add your customers (Onboarding Wizard)

The onboarding wizard is a three-step flow that helps you set up your MSSP account and add your first customers. You can skip it at any time using the “Skip to Dashboard” button.Step 2a — WelcomeA quick orientation explaining what RAIDEN MSSP provides:
  • Centralised dashboard to monitor all customer tenants
  • One-click impersonation to investigate threats in any customer’s environment
  • Health summary across your entire customer portfolio
Click Next: Add Customers to continue.Step 2b — Add CustomersThere are two ways to add customers:Option A — Inline FormAdd customers one at a time using the built-in form:
  1. Enter the Organisation name (required), Billing email (required), and optional Alias (a short internal nickname)
  2. Click the + button to add another row
  3. Repeat for each customer
  4. Click Submit & Review when ready
Option B — CSV ImportFor bulk onboarding, click Switch to CSV mode and paste a list in this format:
organization_name,email,alias
Acme Corp,admin@acme.com,acme
Contoso Ltd,security@contoso.com,contoso
Fabrikam Inc,it@fabrikam.com,
Rules:
  • Comma-separated or tab-separated
  • Header row is optional (lines starting with “organization” are skipped)
  • Alias column is optional
  • Up to 50 customers per batch
Click Submit & Review when ready. RAIDEN creates all customer tenants in a single batch operation.Step 2c — Review & LaunchAfter submission you will see a results summary:
  • Successfully created — Each customer with a “Copy Invite Link” button. Share this link with your customer so they can sign up and connect their M365 tenant.
  • Failed — Any items that could not be created (e.g. duplicate organisation name). You can fix these later from the MSSP dashboard.
Click Go to Dashboard to access your MSSP portfolio view.
3

Customer M365 connection

Each customer needs to connect their Microsoft 365 environment. There are two ways to do this:Option A — Customer self-serviceShare the invite link from the Review step. The customer visits the link, creates their account, and follows the standard M365 connection flow (see Getting Started — Quick start).Option B — MSSP connects on behalf of the customerIf you have Global Admin credentials for the customer’s M365 tenant:
  1. From the MSSP dashboard, click Manage on the customer row
  2. Use the Impersonate button to enter the customer’s RAIDEN environment
  3. Navigate to the Microsoft 365 Connection page and follow the connection steps
Impersonation sessions last 4 hours and are rate-limited to 60 per hour. All impersonation activity is logged to the audit trail.
You may see an “Unverified publisher” warning from Microsoft. This is expected and safe — RAIDEN is in early access and Microsoft publisher verification is in progress. Click Accept to continue.
4

Manage your portfolio

Your MSSP dashboard at yourslug.raidenhq.com/mssp provides:
FeatureDescription
Portfolio risk overviewSee all customers at a glance with their connection status, finding counts by severity, and overall health score
Health summaryAggregated view of critical, high, medium, and low findings across your entire customer base
One-click impersonationClick “Manage” on any customer to enter their RAIDEN environment and investigate threats, review cases, or manage settings
Add more customersUse the “Add Customer” button to onboard additional tenants at any time — individually or in bulk
5

What happens after connection

Once a customer’s M365 is connected, RAIDEN works automatically:
  • Audit log polling — Every 5 minutes, per customer tenant
  • Baseline learning — 7–14 days to build user behavioural profiles
  • Detection engine — 20+ detection rules covering device code phishing, token theft, OAuth abuse, Teams impersonation, impossible travel, and more
  • Findings & cases — Threats are surfaced as findings and grouped into cases. These are visible both in the customer’s environment and in your MSSP dashboard summary

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Plan tiers

The number of customer tenants you can manage depends on your plan:
PlanMax CustomersNotes
Trial3Default for new MSSP signups
Starter10—
Pro25—
EnterpriseUnlimitedContact us for enterprise pricing
To upgrade your plan, contact support@raidenhq.com.

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Next steps

  1. Send invite links — Ensure every customer connects their M365 tenant so detections can begin
  2. Review early findings — After the first few poll cycles, check for initial detections and tune (mark false positives, add VPN exclusions, etc.)
  3. Invite SOC team members — Add analysts to your MSSP account from Settings
  4. Monitor the portfolio dashboard — Check the health summary regularly for new critical findings across your customer base

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Getting help

Email support@raidenhq.com for support. Standard queries receive a response within 1 business day. For active compromise situations, include URGENT in the subject line. When raising a support request, include:
  • Your organisation name or MSSP slug (shown in Settings → Account)
  • The Case or Alert ID if asking about a specific detection
  • A brief description of what you expected to see and what you saw instead