> ## Documentation Index
> Fetch the complete documentation index at: https://docs.raidenhq.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Send feedback to the RAIDEN team

> Report bugs, suggest features, ask questions, or share general feedback directly from RAIDEN.

RAIDEN includes a built-in feedback tool that sends your message directly to the RAIDEN team. You can report bugs, suggest features, ask questions, or share general feedback without leaving the app.

## How to send feedback

1. Look for the **Send Feedback** button in the RAIDEN interface (typically in the top navigation or settings area)

2. A modal will open with feedback options

3. Select the feedback type that best describes your message:
   * **Bug Report** — Something isn't working
   * **Feature Request** — Suggest an improvement
   * **Question** — I need help with something
   * **General Feedback** — Anything else

4. Set the severity level (if applicable):
   * **Critical** — Blocks you from using the app
   * **High** — Significantly impacts your workflow
   * **Medium** — Noticeable problem but workarounds exist
   * **Low** — Minor issue or nice-to-have

5. Fill in the **Title** — a brief summary of your feedback

6. Fill in the **Description** — what happened, what you expected, or steps to reproduce (for bugs)
   * Include as much detail as possible
   * The current page URL is automatically attached to help us investigate

7. Click **Send** — your feedback goes directly to the RAIDEN team

## What happens next

All feedback is reviewed by the RAIDEN team. We typically respond within 1–2 business days for critical issues.

For **urgent issues** affecting your security operations, you can also email [support@raidenhq.com](mailto:support@raidenhq.com) with **URGENT** in the subject line.

## Tips for better feedback

* **Be specific** — "Users page crashes" is better than "Something broke"
* **Provide context** — Include the case/alert ID, tenant slug, or specific steps to reproduce
* **Mention your environment** — Browser, OS, or any unusual setup details
* **Screenshots help** — If you can describe the issue visually, attach a screenshot

The more detail you provide, the faster we can help.